Frequently Asked Question
WNCC utilizes Microsoft's Entra ID for user account management. WNCC does require all accounts to use multi-factor authentication to protect your account.
First Time Setup or Password Recovery
- Go to https://go.wncc.edu/reset on your computer or mobile device.
- Enter your WNCC username as listed above, and the characters in the picture.
- Select text or email to have a verification code sent to you.
- Enter the code you received.
- Reset your password based on the following rules:
- Cannot your name in the password
- Must be 12 characters or more in length
- Contain characters from three of the following four categories: uppercase, lowercase, number, or special character.
You can now browse to http://Classlink.wncc.edu to access college resources.
Setup Muli-Factor Authentication
By default, the mobile number you provided on your application will be the primary method for multi-factor authentication. WNCC recommends you use the Microsoft Authenticator app that you can download here.
To begin setup, please follow Microsoft's guide for setting up the Authenticator App.
Edit MFA and Recovery Options
You can change your recovery information at any time by going to https://go.wncc.edu/myaccount and selecting the Security Info tile. You can also set your primary method for MFA.
Still need Help?
If you continue to have issues, you can contact the following for assistance:
- Students contact eHelp at https://libguides.wncc.edu/ehelp or 308-635-6071
- Employees, staff, and faculty contact the IT Department at 308-635-6143