Frequently Asked Questions

How do I manage my voicemail?
Last Updated 4 years ago

See the attached pdf entitled: Cisco-Unity-VoiceMail-User-Guide.pdf


Cisco Unity Voicemail User Guide

Use These Keys Anytime During any Changes
* Cancel or back-up
# Skip or move ahead

FIRST TIME YOU LOG IN to Configure Cisco Unity:

  1. Press the Message
  2. Enter a PIN (password). (Default PIN 121212)
  3. Please follow system instructions for the following:
    1. Record your name
    2. Set up a new PIN (password)
    3. Record your greeting
  4. WAIT until you hear “You Have Finished Enrollment” then hang up
To Check Messages from your telephone:

  1. Press the Message button and log on.
  2. Press 1 to hear new messages, or press 3 to review old messages.
  3. Use the following keys to manage your messages and to control playback.
Use These Keys During a Message

  • 1 Repeat
  • 7 Skip back
  • 2 Save
  • 9 For Message Properties
  • 3 Delete
  • 8 Mark this message urgent
  • 4 Reply
  • * Cancel message playback
  • 5 Forward message
  • 0 For help
Use These Keys After a Message

  • 1 Repeat
  • 6 Mark it new
  • 2 Save
  • 7 Skip back
  • 3 Delete
  • 9 For message properties
  • 4 Reply
  • * Cancel play message
  • 5 Forward message
  • 0 For help
To Check Messages from outside the office:

  1. Dial 308-635-6750
  2. When the greeting begins to play, Press *
  3. Enter your ID (4-digit extension or mailbox number), then press #.
  4. Enter your PIN (password) then press #
Cisco Unity Voicemail User Guide To Change Your PIN (password):

  1. Press the Message button and log on.
  2. Press numbers 4, 3, 1.
  3. Enter a new PIN (password) and press #.
  4. Enter the new PIN (password) again to confirm it and press #.
To Change Your Recorded Name:

  1. Press the Message button and log on.
  2. Press numbers 4, 3, 2.
  3. At the tone, record your name, press # to end recording or press * to keep the current recording.
To Record a Greeting:

  1. Press the Message button and log on.
  2. Press numbers 4, 1, 1.
  3. After Cisco Unity plays your current greeting, press 1 to re-record it, or press 3 to record a different greeting, choose the greeting, and then rerecord it.
To Enable or Disable a Greeting: (You can enable or disable only your alternate greeting by phone.)

  1. Press the Message button and log on.
  2. Press numbers 4, 1, 1.
  3. After Cisco Unity plays your current greeting, press 2 to enable or disable your alternate greeting.
Note: When your alternate greeting is enabled, it overrides all other greetings.



To Reply to a Message:

  1. After listening to the message, press 4.
  2. Record your reply.
  3. Press # to send the reply, or press 1 for message options. Message Options are the same as above.
  4. Follow the Cisco Unity conversation to handle the original message.
To Forward a Message:

  1. After listening to the message, press 5.
  2. Follow the Cisco Unity conversation to address the forwarded message.
  3. Press # to forward the message as is, or press 2 to record an introduction, or press 3 for message options.
  4. Press # to forward the message as is, or press 1 for message options. Message Options are the same as above.

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