Frequently Asked Question
How do I manage my voicemail?
Last Updated 5 years ago
See the attached pdf entitled: Cisco-Unity-VoiceMail-User-Guide.pdf
* Cancel or back-up
# Skip or move ahead
FIRST TIME YOU LOG IN to Configure Cisco Unity:
To Reply to a Message:
Cisco Unity Voicemail User Guide
Use These Keys Anytime During any Changes* Cancel or back-up
# Skip or move ahead
FIRST TIME YOU LOG IN to Configure Cisco Unity:
- Press the Message
- Enter a PIN (password). (Default PIN 121212)
- Please follow system instructions for the following:
- Record your name
- Set up a new PIN (password)
- Record your greeting
- WAIT until you hear “You Have Finished Enrollment” then hang up
- Press the Message button and log on.
- Press 1 to hear new messages, or press 3 to review old messages.
- Use the following keys to manage your messages and to control playback.
- 1 Repeat
- 7 Skip back
- 2 Save
- 9 For Message Properties
- 3 Delete
- 8 Mark this message urgent
- 4 Reply
- * Cancel message playback
- 5 Forward message
- 0 For help
- 1 Repeat
- 6 Mark it new
- 2 Save
- 7 Skip back
- 3 Delete
- 9 For message properties
- 4 Reply
- * Cancel play message
- 5 Forward message
- 0 For help
- Dial 308-635-6750
- When the greeting begins to play, Press *
- Enter your ID (4-digit extension or mailbox number), then press #.
- Enter your PIN (password) then press #
- Press the Message button and log on.
- Press numbers 4, 3, 1.
- Enter a new PIN (password) and press #.
- Enter the new PIN (password) again to confirm it and press #.
- Press the Message button and log on.
- Press numbers 4, 3, 2.
- At the tone, record your name, press # to end recording or press * to keep the current recording.
- Press the Message button and log on.
- Press numbers 4, 1, 1.
- After Cisco Unity plays your current greeting, press 1 to re-record it, or press 3 to record a different greeting, choose the greeting, and then rerecord it.
- Press the Message button and log on.
- Press numbers 4, 1, 1.
- After Cisco Unity plays your current greeting, press 2 to enable or disable your alternate greeting.
To Reply to a Message:
- After listening to the message, press 4.
- Record your reply.
- Press # to send the reply, or press 1 for message options. Message Options are the same as above.
- Follow the Cisco Unity conversation to handle the original message.
- After listening to the message, press 5.
- Follow the Cisco Unity conversation to address the forwarded message.
- Press # to forward the message as is, or press 2 to record an introduction, or press 3 for message options.
- Press # to forward the message as is, or press 1 for message options. Message Options are the same as above.