Frequently Asked Questions

Jabber: Initial Configuration
Last Updated 3 years ago

Jabber Initial Configuration

Welcome to your new Soft Phone, Jabber! It's a little different than the older Cisco Soft Phone, so it takes a little bit to set up!

  1. When you first open Jabber, you'll be prompted for your email address. Before you enter that, click the Advanced Settings link below the email address field.
  2. Make sure to select the following options:
    1. Cisco Communications Manager 9 or Later
    2. Use the following server:
    3. Click Save.

  3. Now enter your email address in the field, and click Continue.

  4. Enter your Portal Username and Password when Prompted, and click Sign In. You may be given a warning about certificates for and This is normal, go ahead and click OK.

  5. Voila! You're now logged into your Soft Phone! You may begin using your phone by typing in a name in Search or Call, or by clicking the Dialing Pad button and entering in a Number!


- Your WNCC IT Team

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