Frequently Asked Question

In an effort to keep all systems current and secure, the IT Department has a predefined patch schedule. This schedule is used to update various software and operating systems. The most prominent software is the Windows operating systems and Microsoft's release schedule. This schedule is a guideline and IT reserves the right to distribute patches at anytime in the event of a serious security threat to the college.

IT requests that users make every effort to prepare for these times by making sure all applications are closed but your computer is left on.

Patches applied to servers usually require a re-boot which will cause service outages. If you experience a service outage during these times, you should wait until the maintenance window is over and try the request again. Then if it still does not work, you can open a ticket.

Desktop computers

• Updates will become available pending release from Microsoft. We will then make them available for each user to select when they want to install on their individual computer(s).

Servers

• Scheduled Maintenance Window
  • Thursday after the second Tuesday of each month from 5:30pm to 7:30pm
• Unscheduled Maintenance Window
  • Emergency: 9pm to midnight
  • Non-Emergency: Thursday from 5:30pm to midnight

Network/Telephone Systems

• Scheduled
  • First Thursday of each month from 5:30pm to 7:30pm
• Unscheduled
  • Emergency: 9pm to midnight
  • Non-Emergency: Thursday 5:30pm to Midnight